Shipping & Returns Policy
PLEASE READ SHIPPING POLICY CAREFULLY.
WE CANNOT EMPHASIZE ENOUGH THE NEED FOR YOU TO DOUBLE CHECK THAT YOU ARE ORDERING THE CORRECT ITEMS/PRODUCTS FOR YOUR HVAC SYSTEM. IF YOU ORDER THE WRONG PRODUCTS YOU WILL NEED TO PAY SHIPPING CHARGE 3 TIMES.
1. PAY TO HAVE YOUR ORDER SHIPPED INITIALLY
2. PAY FOR SHIPPING PACKAGE BACK US
3. PAY FOR SHIPPING THE CORRECT PARTS
CURRENTLY WE OFFER FLAT RATE SHIPPING ACROSS CANADA.
ADDITIONAL SHIPPING CHARGES MAY APPLY IF YOU LIVE IN AREAS WHERE THE SHIPPING CHARGE IS TOO HIGH FOR US TO COMPLETE THE TRANSACTION.
YOU WILL BE NOTIFIED BY EMAIL OR PHONE OF ADDITIONAL CHARGES IF THIS SITUATION APPLIES TO YOUR ORDER.
IF WE CANNOT AGREE ON ADDITIONAL SHIPPING CHARGES A REFUND WILL BE ISSUED AND THE ORDER WILL BE CANCELLED.
RETURNS WILL BE SUBJECT TO 25% RESTOCKING FEE PLUS THE INITIAL COST OF SHIPPING PACKAGE/S OUT TO YOU.
YOU MUST NOTIFY US BY EMAIL AT INFO@FURNACEFILTERS.CA FOR ANY RETURNS AND WE WILL LET YOU KNOW OF THE CHARGES AT THAT TIME.
IF SHIPMENT IS RETURNED TO US BECAUSE OF INCOMPLETE OR WRONG ADDRESS YOU SHOULD KNOW CANADA POST CHARGES FOR RETURNING PACKAGE TO US,
FOR US TO SHIP PACKAGE TO YOU A SECOND TIME YOU WILL HAVE TO PAY FOR COST OF RETURNING PACKAGE AND ALSO THE COST OF SHIPPING SECOND TIME.
IF WE SHIP WRONG PRODUCT/S TO YOU BY MISTAKE WE WILL TAKE RESPONSIBILITY AND CORRECT THE SITUATION AT OUR COST
We normally ship all products by Canada Post -- Expedited Post, unless requested by customer to ship any other particular carrier.
Products are normally shipped on the next Business day after an order is received. ( Except for non-stock items).
We are not responsible for shipments with other Courier/Delivery Companies requested by customer for their shipments.
If a package is visibly damaged or broken you may refuse delivery by Canada Post and let us know within 24 Hours of this situation. INFO@FURNACEFILTERS.CA
If package you received has damaged products please let us know within 24 hours at INFO@FURNACEFILTERS.CA so we can initiate the claims process,
You may need to send the shipment back to us and or pictures of damages by email.
Canada Post does not operate on National Holidays , Easter Monday and Remembrance Day.